Privacy policy

This privacy policy sets out how Carpet & Flooring (Trading) Ltd. (Carpet & Flooring”) uses and protects any information that you give Carpet & Flooring when you use this website. Carpet & Flooring is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Carpet & Flooring may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from October 2017.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address and telephone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services.

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You are legally entitled to request details of the personal information which we hold about you, under the UK Data Protection Act 1998 and the Republic of Ireland’s Data Protection Acts 1988 and 2003. A fee of £10 will be made for all requests made within the UK and a fee of €6.35 applies for requests made within the Republic of Ireland.

If you would like a copy of your information, believe that any information we are holding on you is incorrect or incomplete or have any other data protection related issues or queries, please contact:

Marketing Department
Carpet & Flooring (Trading) Ltd.
Arrow Valley Trading Estate
Claybrook Drive
B98 0FY

Telephone calls
Please note that calls may be recorded for monitoring and training purposes.